Customer Support Advisor

Quinyx

Stockholm, Stockholm, Sweden

Full time

Technology

Aug 28

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improve the work lives of millions around the world. 

We develop workforce management solutions - a software that makes scheduling and time reporting more smooth and flexible for more than a million users across the world.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of the Quinyx family, you will be part of an inclusive and diverse workplace, where you are allowed to be yourself and thrive. 

About the role 

As a part of the 1st line support team, you will be responsible for helping Quinyx customers and partners to solve their technical issues and user questions regarding the Quinyx software. Researching, troubleshooting and identifying solutions to resolve system issues is a big part of this role. Besides, you will have close collaboration with the 2nd line team and R&D team to solve more complex questions.

What you'll be doing 

Providing first-line technical support to all international Quinyx customers via phone and email; Researching, troubleshooting and identifying solutions 

Assisting in building processes and procedures to ensure a fantastic customer experience; Escalating issues internally and following up on the actions; 

Gathering feedback from our customers and giving input on the development of the Quinyx product; 

Speaking fluent Swedish, Finnish and English. You will be supporting Swedish and Finnish customers most of the time, so fluent Swedish and Finnish are critical for this role.

What you'll bring to the team  

  • Passion about communication with customers; 
  • Technical interest and also the willingness to learn new things, 
  • Great communication and pedagogical skills; 
  • Time-management skills; 
  • A positive and can-do attitude

The WOW-factor 

  • Experience from an international B2B customer support 
  • Experience in working with WFM/HCM/Payroll or SaaS systems 
  • Experience of technical troubleshooting

What is it in for you?  

We promote and encourage a healthy lifestyle with flexible work hours and the latest tools, enhanced vacation allowance, wellness, home office, professional development contributions, virtual yoga classes, and last but not least, you will have the chance to participate in our well-known yearly ping-pong tournament!

Life at Quinyx  

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You'll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area. Our global team, of 30 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during the annual company Goal trip, team kickoffs, or after-work socials. We have built a family atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another!

Want to join the family?  

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or veteran status. 

Happy Workforce, Happy Business!

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