Senior Service Designer

Frog Design

Göteborg, Västra Götaland, Sweden

Full time

Design

Aug 28

We are looking for a Senior / Service Designer with a great mix of design thinking and consulting skills to join frog in Gothenburg! 

On a typical project you will:  

  •  Understand the end-user and customer behaviour, needs and changes 
  •  Solve problems with natural innovative and analytical skills 
  •  Work with customers, business stakeholders and staff to develop customer and business centric concepts 
  •  Produce a range of service design deliverables for different touchpoints 
  •  Run creative workshops 
  •  Communicate the fundamental concepts of service design to key stakeholders  

We want you to have  

  •  At least 3+ years of relevant experience 
  •  Strong presentation, storytelling, and social skills 
  •  Be able to articulate and visualize complex matters clearly 
  •  Experience with service design for digital services as well as service design tools and methods 
  •  Strong workshop facilitation skills 
  •  Fluent English and Swedish skills 
  •  Affinity with frog's values, and a passion for creating products and services that meet people's functional and emotional needs 
  •  Willingness to travel for research, project delivery, and client meetings 
  •  Valid working permit for Sweden/EU  

It would be a bonus if you had:  

  •  Bachelor/Master degree in Design, Design Research or related discipline. 
  •  Experience working in a variety of organisations (start-up, corporate, agency/consultancy) 
  •  Academic, professional, or life experience from outside the design field that enriches your perspective as a designer 

We offer a collaborative and inclusive environment that pushes you to learn and grow. frogs are open, flexible and prize positivity as highly as performance and outcomes. You'll be working as a part of a multidisciplinary team with diverse clients, who range from start-ups to Fortune 500 companies.  

Application Instructions   

 As part of your application, please include a link or PDF of your portfolio of recent work, highlighting your abilities and experience relevant to the role, with specific examples of how you work, think, collaborate, and contribute to great design outcomes. 

Please note that we are unable to accept any applications without a portfolio.

Are you interested, please feel free to reach out to me via Erik.oosterbaan-martinius@frogdesign.com 

We are looking forward to your application no later than August 8.

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