Job Board

Customer Success Manager (closed)

Job Description

Match2One is looking for a Junior Customer Success Manager (CSM) to join their growing team in Stockholm. The successful candidate will be someone who preferably has hands-on knowledge and experience of sales activities, customer & campaign management.

The successful candidate will have the opportunity to work alongside a world-class team in a fast growing company.

This is a unique chance to get in early, have a huge upside and tons of freedom and responsibility, with a world-class start-up that has huge global potential. The company has shown a 450% growth in revenue in the last quarter, and doubled its market valuation in less than 6 months.

Job description                                                                                    

Work comfortable in the intersection between business, technology and sales.

Build, maintain and manage relationships with direct customers (B2B), agencies and other demand sources.

Customer support (via chat, email and phone)

Proactively initiate new prospects and leads, and negotiate and fulfil incoming requests

Manage and nurture smaller accounts

Manage small and medium size clients in strategic partnerships and external sales channels (e.g. Klarna, Prestashop, Sveriges Annonsorer)

Closely monitor customer relationship performance and be proactive in addressing new opportunities

Work closely with the team to optimize revenue, client’s performance, and provide insights into best practices as well as collaborate with cross-functional teams.

Support the organisation of any trade shows or exhibitions

Required Skills

Ability to work under pressure and with short deadlines

Attitude to build and maintain strong working relationships

Effective time management skills with an ability to multitask and prioritize

Able to work as an individual and within a flexible team

Previous sales and/or customer support experience

Fluent Swedish and English skills

Join the team at Match2One on our mission to democratize programmatic marketing and eliminate the barriers to enter for independent agencies, small-medium businesses, start-ups and the digital industry.

About Match2One

Programmatic advertising is the future of digital marketing. Using machine learning and algorithms, it’s main goal is to deliver a high ROI for the advertiser, by selectively buying impressions that are likely to lead to a sale. Match2One enables programmatic advertising for all types and sizes of companies, using a highly intuitive and easy-to-use platform.