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User Experience Researcher (closed)

Job Description

Are you known for pushing the boundaries of digital products while having fun? Do you want to create an experience that customers really love? Awesome, then we think you would love working here! We are looking for a User Experience Researcher to our Product Design team to make our service even better. This is a one-year temporary position here in our office in Stockholm. If this catches your interest, make our day and send us your resumé!

The position

Working with the user experience research of our multi-platform product, you will join a team of UX Designers, UI Designers and Product writers, all driven by user insights, working with collaborative Design Processes in a friendly atmosphere. You will also work closely with Developers, Product Owners and various stakeholders within the company. The User Experience Researcher will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the Viaplay product. Your work will also include identification of user needs and goals, ethnography and persona development as well as conducting rapid iterative usability testing, and more formal, in-depth testing and ethnographic research projects.

The challenge ahead

Our ambition is to be the best company to work for in the digital industry. We constantly strive towards building a strong, cohesive team, and creating an inspiring work environment. Being a part of the Design Team means being an advocate for the Design Process. Therefore, an important part of the role will be to evaluate and refine our research process and methodology and constantly push us as a team and company to become better at understanding our users and their needs. We offer a creative environment with a focus on ongoing development and execution of a product aspiring to be in the forefront of digital user experience. We work on a great variety of platforms, we have a strong design focus integrated into the development process, and work closely with our users through needs mapping, feedback and testing.

What we are looking for

If you have a strong research background and a design-driven mentality it’s a great start. We are looking for someone who is passionate about understanding the dynamics behind digital products and how people use them. If you in addition to this are comfortable in a user-centric design process, have solid experience in qualitative research and usability testing, and want to take part in defining the streaming experience of tomorrow - we could have a match!

Successful candidates also meet the following requirements:

Documented experience of doing statistical/qualitative/quantitative analysis in collaboration with other insights and intelligence departments.

Experience with conducting usability testing, working with project teams to determine needs and the best way to test for those needs, create test plans, run the testing (moderating), analyze results, compile reports and do kick ass presentations.

Experience of working with minimal supervision on multiple concurrent projects

Must have a good attitude, sense of humor and ability to work humbly with others in a creative team environment.

Join us today

Our HQ is in Stockholm, but our market is the Nordics. You will become part of an amazing company with great people, content and culture. If this feels like your kind of challenge, please apply and attach your CV and cover letter. If you have any questions, please don't hesitate to contact our recruiter Max Moen at

About Viaplay

Viaplay is the leading online service for TV, film and sports in the Nordic countries. We offer the most popular TV series including Black List, How I met your mother and Empire, a vast international movie catalogue and a world-class selection of live sports events including Premier League, Champions League and NHL. Moreover we offer Viaplay Original Series including Veni Vidi Vici, Advokaten and Hassel. Viaplay is available on a wide variety of devices including desktop, smartphones, tablets, game consoles, Apple TV, Chromecast and smart TVs. Viaplay is a subscription and transactional video on demand services meaning that users can either purchase access to content through a monthly subscription or rent and buy movies.