Job Board

User Researcher (closed)

Job Description

The User Experience Design team in Nets is looking for a talented new colleague to create awesome user experiences for our products facing banks, merchants and consumers.

The User Experience Design team in Nets have been around for almost two years now and we are all highly engaged in driving the culture in Nets towards being truly user-centric. This whilst still having fun and getting to know each other in the process.

You will become a part of a team of user experience designers, user researchers, user interface designers and service designers. The team will be growing significantly during 2018 and 2019.

The products and services we work on affect the lives of most people in the Nordics and are a part of a highly diverse and complex ecosystem with many interesting challenges.

What you will work on

You will be a part of some of the most well-known products in the Nordics that reach into the daily lives of many people. Products such as Betalingsservice, eFaktura, NemID, Dankort, BankID and payment terminals. And you will get to know the payment industry intimately including a number of new innovative solutions within AI, Blockchain, Biometics and IoT.

Finally, you will be part of creating new products that make the lives of consumers more convenient, more secure and change the way we manage finances on a daily basis as well as create products for merchants and banks that open up new opportunities and give them insight into their daily business.

Why we need you

User-centered design has gained a lot of traction in Nets and the organization have realized that a key strategy to winning the digital payments market is to deliver great user experiences. Because of this we have been expanding our UX team significantly over the past two years.

We have plenty of projects to work on and we need you to help drive the design process by creating awesome designs both our existing products and the future innovation payment products.

What you will do

Work with colleagues and end-users to identify user needs and business requirements.

Build out a holistic understanding of the user through personas, activity diagrams, mental models etc.

Translate user insights and trends into tactical and strategic recommendations to the various.

Support UX leads in leveraging user research in their activities.

Collaborate with colleagues from UX, business and IT to ensure that expectations are aligned and that the design process is driven forward.

Work with the full customer-journey to ensure a great user experience end-to-end.

Plan and conduct user research and tests.

Ensure a tight user focus throughout the product design process.

Who you are

A user researcher expert, preferably with 5 or more years of experience, in UX/UI projects across digital platforms, driven by understanding users’ behaviors, needs and wants.

Deep understanding of research methods, reporting and tooling, with experience from both qualitative and quantitative research.

Demonstrated ability to plan, conduct user research and present conclusions in an easy-to-understand and inspiring manner.

Extensive experience with qualitative user research methods, and experience in data-driven environments.

Fluent in English and Danish. Both spoken and written.

On a personal side you are a good communicator with a passion to share result and knowledge to others in an inspiring way. A visual toolbox for inspiring storytelling is a must. You are a great colleague who truly believes that we are better together.

Your career driven by curiosity and customer insights

At Nets, we are working towards realising a one-company approach to development, innovation and doing business, where you’ll be encouraged to think across borders and business areas to find new ways of merging our products, new technologies and market trends into innovative new solutions.

We want to attract, develop and engage the best talents and you will be working with colleagues across the Nordics. Whether it is innovation or operation that makes you tick, our company structure allows you to build your own career and grow in a business that encompasses all aspects of the digital payment value chain. We work in a thriving environment characterized by team play and informality and with plenty of social activities within sports, culture and social network.

Pop quiz

Please include your answer to the question below in your cover letter:

“Send us the best example of a beautiful and seamless user experience within a conversational product or service as well as one sentence summing up why you wish you had designed it”.

Please send your application right now and at the latest at Wednesday 4 July 2018

To apply, please submit your resume, cover letter with the pop quiz answer, and portfolio. Your portfolio should include at least three examples of projects that made you proud.

If you are interested in hearing more about this opportunity please Hanna Ljungström +45 29482039, 

About Nets

At Nets, we see easier products and solutions as the foundation for growth and progress – both in commerce and society.

The Nordics have led the way in the development of digital payments and related services and is the most digitised region in Europe. Nets has played a key role in this development by shaping a new digital reality based on innovation, stability and security.

Handling billions of transactions annually, we are among the top payment processors in Europe and keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made Nets a trusted partner to more than 300,000 merchants, including 30,000 online merchants, more than 240,000 enterprises and over 240 banks across the Nordic and Baltic regions.

It's our ambition to turn a complex reality into easy, intuitive and customer-oriented solutions and ensure we remain a reliable hub of the payments industry building on unmatched connectivity.